Shipping Policy

Thank you for shopping with Oriven. Please review the details below regarding order processing and delivery.

Processing Time

Orders are typically processed and dispatched within 1–3 business days of being placed. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout:

Australia: 5–10 business days
International: 7–15 business days

Delivery estimates are not guaranteed and may be affected by factors outside our control, such as customs processing or courier delays.

Carriers

We ship via Australia Post and trusted international courier partners, depending on your location and the items ordered.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order. Any applicable shipping fees, including free shipping promotions, will be clearly displayed before you complete your purchase.

International Orders

We ship to a number of international destinations. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package's progress.

Lost, Delayed, or Incomplete Orders

If your order has not arrived within the estimated delivery window, or if part of your order is missing, please contact us at support@orivenstore.com and we will work with the carrier to resolve the issue.