Refund Policy

Returns & Refunds Policy

At Oriven, we want you to be completely satisfied with your purchase. This policy outlines how returns, exchanges, and refunds are handled.

Return Window

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.

How to Start a Return

To initiate a return, you have two options:

Email us at support@orivenstore.com with your order number and reason for the return, and we will provide return instructions.
Use our contact form on the Contact page and include your order number and the reason for your return.

Restocking Fee

We do not charge a restocking fee on any returns.

Shipping Costs

Original shipping costs are non-refundable unless the item arrived damaged, was defective, or was incorrectly sent. If the return is due to our error, we will cover the cost of return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, doesn't arrive, or isn't what you ordered, contact us within 7 days of the expected delivery date and we'll make it right — either with a replacement or a full refund at no cost to you.

Non-Returnable Items

Certain items, such as personal care goods, perishable items, or products marked as final sale, may not be eligible for return for hygiene or safety reasons. Any such exceptions will be clearly noted on the relevant product page.

Exchanges

If you would like to exchange an item for a different size, colour, or variant, please contact us at support@orivenstore.com and we will do our best to assist.